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CANCELLING OR REARRANGING
Please give us at least 24 hours' notice if you need to cancel or change an appointment. This ensures we have adequate time to offer the appointment slot to another patient.
Appointments cancelled or changed with less than 24 hours' notice may be subject to a cancellation fee of £1.50 per minute of missed appointment time.
We guarantee our treatment for 12 months. If treatment fails within this time, we will redo the treatment free of charge.
However, treatment carried out against the advice of the treating clinician, such as opting for a filling when dentist has recommended a crown, cannot be guaranteed.
Our guarantee does not apply to damage to restorations caused by dental injury or trauma.
If you require urgent advice or treatment, emergency appointments are available for registered patients.
During emergency appointments, your dental issue will be temporarily stabilised with a view to reduce any pain or discomfort until further treatment can be carried out.
If urgent advice or treatment is required outside of our opening hours, we offer an out-of-hours service for registered patients.
We endeavour to see patients requesting an emergency appointment within 24 hours of the request.
New patients or patients who have not visited the practice in the last five years or more will be required to pay a deposit upon booking. The deposit will be deducted from the appointment fee upon attendance.
A refund will not be offered if less 24 hours notice is given to cancel the appointment. A refund will not be offered if you do not attend the appointment.
The practice reserves the right to ask existing patients with a history of late cancellations or failing to attend for a deposit to secure appointments.
Online deposit payments are made via a secure platform.
We welcome the feedback from patients on our treatment and services. We take our responsibility towards patient care very seriously. If you have any concerns with your care of would like to make a complaint then please see our patient complaints procedure.
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