COMPLAINTS PROCEDURE
The person responsible for dealing with any complaint about the service we provide is Catherine Heron, Practice Manager.

If we receive a complaint, whether at reception or via telephone, we will refer them to Catherine Heron. If she is unavailable, we will arrange a convenient time for all involved to discuss the complaint. If this is possible, arrangements will be made for another member of staff to help resolve the situation.

If a patient puts a complaint in writing, the letter will immediately be passed to Catherine Heron and discussed with Nicola Taaffe, if this is what the patient would prefer.

All outcomes will be confirmed in writing and records will be kept for any complaint received. Patient complaints are also recorded on the patients notes.

If a patient is not happy with the response the the complaint, the complaint can be forwarded to:

The Dental Complaints Service                                   
37 Wimpole Street, London, W1G 8DQ                         
Telephone: 020 8253 0800                                              

or

Healthcare Inspectorate Wales
Rhydycar Business Park, Merthyr Tydfil, CF48 1UZ
Telephone: 0300 062 8163