At Nicola Taaffe at West Grove, we understand how fear affects patients. Our award winning team help sufferers of dental phobia every step of the way; taking time for you to talk about any concerns or apprehensions you may have, we will do our utmost to help you overcome your phobia, ensuring any treatment you receive with us is carried out at your own pace.

You are in control.

We offer further support to those who need it, such as intravenously sedating you for your dental procedures. Sedation dentistry can help to get your through your dental treatment. 



Making that first phone call to the dentist can sometimes be the most difficult part. 

The team are experienced in helping those with dental phobia and are more than happy to support you in any way they can, even if that support is just lending an ear while you talk through your fears. You don't even need to make an appointment - call us for a chat, decide if we are the right team for you and call back when you are ready to book an appointment.

Telling friends or family that you're thinking of booking an appointment can be helpful. 

They can help with the first call, starting the conversation until you feel ready to take over.



Should you suffer dental trauma or a dental emergency (such as toothache that is keeping you awake at night), emergency appointments are available.

Emergency appointments can be booked online or by calling the practice on

(029) 2045 3346.

We will try to see you as urgently as possible, although availability can sometimes be limited.

The initial consultation will cost £72:50, which includes the cost of diagnostic x-rays.

A full and up-to-date medical history will need to be filled out, so please remember to bring your reading glasses, if you wear any. If you take a lot of medication, it’s a good idea to bring a copy of your medication list.


Our team will help every step of the way; making time for you to talk about any concerns or apprehensions you may have. 


We will strive to resolve any problems you are currently experiencing, as well as working towards achieving any long-term oral health goals, too.


The dentist will check:


Your teeth and any restorations, such as crowns, fillings and implants.

Chewing function, ensuring you can eat comfortably and efficiently.

Jaw joint function, recording any movement problems.

Gum health and bone levels (the gums will be scored and pocket depth measurements are taken to monitor areas of gum disease).

Oral hygiene condition and offer advice and instruction on how to improve it if necessary.

The tongue, cheeks, lip, palate and floor of mouth. The dentist examines the soft tissues for signs of oral cancer (oral cancer is uncommon, but rates have risen by more than 20% in the last 30 years. Found early, it can be treated with a good prognosis).


The dentist will make recommendations where appropriate. The condition of all the above is recorded.


The dentist will take 2 diagnostic x-rays, unless you have a medical condition where x-rays cannot be taken. Any additional x-rays will be £14:50 each. The x-rays are taken to look for any problems, such as decay, that are not immediately visible in the mouth. The levels of bone support are also examined. However, if you have had dental x-rays taken in the last two years, and are able to obtain copies, you may not need to have these taken again. 


Your treatment plan will be discussed with you. We will discuss all options with you so that you can make an informed decision.


The cost of the various treatment options will be discussed and we'll explain the                        different payment options available to you, including our dental plan.


If you have any questions about your first appointment, please get in touch. We are happy to answer any questions you may have. 


We have many patients who have visited us for dental treatment after avoiding the dentist for many years after suffering from varying degrees of dental phobia.

We have put together some hints and tips that our patient's have shared with us. We hope you'll find a way that works for you to reduce the stress and anxiety you experience. 

Whilst we are still operating under Covid 19 restrictions any person escorting patients to the practice are not allowed to wait inside the building unless arranged with reception beforehand.

Visiting the practice before your first appointment and familiarising yourself with the environment can help you feel more at ease. (we are currently unable to offer this service due to covid restrictions).

Practicing the route before your first visit can help reduce stress. That way, you know exactly how long you need to allow to travel and you are certain of our location.

If you have a family member or friend coming with you, ascertain whether you'd like them to accompany you to the appointment or wait in the reception area. It will give you one less thing to think about on the day.

If you require assistance, telephone beforehand and we will make sure we have a team member to help you with the steps up to the practice. If you're unable to climb stairs, we have a ramp that we can put in place and we can ensure your appointment is on the ground floor.

After your appointment, go for lunch or ​buy yourself something, you deserve it and relax for the rest of the day. It is normal to feel exhausted after the appointment.


No one is alone in their fear. We encourage patients who have had dental phobia in the past and, with the help of our team, are managing their fear or have overcome it, to share their story with others.

Contact us by email, letter or fill out the boxes below.


Dr Nicola Taaffe has been dental phobia certified since 2014